Refund Trigger

The Refund Trigger notification provides detailed information about a parcel or item and can be used to initiate refunds for end customers. Notifications are sent in real time based on various logistical events, such as warehouse processing or carrier updates.

There are two types of Refund Trigger notifications:

Instant Refund – triggered by the first postal event or when the parcel arrives at our hub.
Refund upon Item Registration – triggered when the contents of the parcel are registered.

Delivery

Notifications are sent in real time and can be delivered to your systems towards:

API endpoint,
SFTP server
Google Pub/Sub(via REST)

All notifications use the JSON format.

Example payload:

{
    "order": {
        "reboundOrderId": "(00)687000000000088888",
        "clientOrderId": "AB12345US",
        "location": "DE_ASC_Nettetall",
        "items": [
            {
                "reboundItemId": "(00)987000000000012345",
                "clientItemId": "AB0001231",
                "ean": "4000000479888",
                "sku": "336_SHIRT_3",
                "reasonCode": "Too large",
                "quantity": "1"
            },
            {
                "reboundItemId": "(00)987000000000098512",
                "clientItemId": "Not available",
                "ean": "4000000479101",
                "sku": "Not available",
                "reasonCode": "Not available",
                "quantity": "1"
            }
        ]
    }
}