Tracking Updates

Tracking Updates provide you and your customers with all relevant information about the status of your orders. By keeping everyone informed in real time, these notifications help enhance the customer experience and reduce inquiries to customer service regarding order status.

Key milestones that can trigger a Tracking Update include:

• Return Order Created – the return order has been successfully placed.
• Entered Our Network – the parcel has arrived at the postal office.
• Arrived at Our Hub – the shipment has reached our hub for processing and onward delivery.

Delivery

Notifications are sent in real time and can be delivered to your systems towards:

• API endpoint,
• SFTP server
• Google Pub/Sub(via REST)

All notifications use the JSON format.

Example payload:

{
    "order": {
        "clientOrderId": "AB12345US",
        "reboundOrderId": "(00)687000000000088888",
        "location": "DE_ASC_Nettetall",
        "trackingNumber": "ZZ123456789GB",
        "statusDescription": "postalIncoming",
        "timestamp": "2024-01-29T11:22:09.815479Z"
    },
    "items": [
        {
            "reboundItemId": "(00)987000000000012345",
            "clientItemId": "AB0001231",
            "ean": "4000000479888",
            "sku": "336_SHIRT_3",
            "reasonCode": "Too large",
            "articleDescription": "Nice organic cotton blue shirt",
            "commercialValue": "49.90",
            "commercialValueCurrency": "EUR",
            "quantity": "1"
        }
    ]
}