Historical order sync

Installing the ReBound integration in your Shopify store instantly enables returns for your customers, even for past orders. This is made possible through our historical order sync.

How does it work?

Our integration retrieves all orders from the last 60 days in your Shopify store and pushes them to ReBound. This way, they immediately become available in our consumer portal (or in your own portal via our headless API integration).

How do I enable the historical order sync?

You don't need to do anything. The integration runs the sync automatically once you have installed it and fully set it up in your store. This means you have:

1. Installed the app
2. Chosen the desired mode (staging or production)
3. Filled in your API credentials
4. Clicked "Submit"

For a detailed guide on installing the integration, check out this article in our Knowledge Base.

The historical order sync doesn't work

Syncing a large number of orders from the last 60 days can take some time. Here are a few steps to check if it’s working:

1. Check Oldest Orders: Look up the oldest synced orders (e.g., 59 days ago) in the returns portal or through our APIs. If you need help, contact your ReBound implementation manager.
2. Verify API Credentials: If no orders were synced, the API credentials you submitted might be incorrect or misspelled. Try updating them from the "API configuration" page.
3. Contact Support: If the issue persists, please reach out to your implementation manager for further assistance.

This should help ensure that your historical order sync is working correctly and efficiently.