How it works

What it does

• Automatic return initiation: When a buyer initiates a return in the TikTok app, our integration automatically receives the request, processes it, and generates a return label or QR code for the buyer.
• Return label generation: The generated return label or QR code is uploaded into TikTok Shop, so the buyer can access it directly in the TikTok app.
• Omnichannel returns management: The app enables you as a seller to access ReBound's global returns management platform, which includes managed local carriers and hubs, tech integration capabilities, and data & analytics.
• Seamless setup: The integration can connect into your existing ReBound setup as an additional returns channel.

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If you're not already a ReBound client, a contract and a ReBound implementation will be required. Curious to learn more? Book a demo.

Buyer experience

Buyers simply use the TikTok mobile app to register their return. They can select from a list of carrier options configued by TikTok for your shop. Any ReBoud-supported carrier option can be enabled (for enterprise customers).

Once a return is registered, our app receives a notification, generates the return label or QR code and uploads it to TikTok Shop. The buyer can find the label in the TikTok app within minutes.

Seller view

When a customer registers a return, it will show up on the TikTok Shop "Manage returns" page.

If you have auto-approve enabled, no action is required from your side. The ReBound app automatically uploads return labels, so buyers can drop off their return.

How it works (behind the scenes)

1. Buyer initiates return: The buyer starts a return in the TikTok app. TikTok acts as the consumer-facing returns portal.
2. Webhook notification: TikTok Shop sends a webhook to the ReBound app, notifying it of the new return.
3. Data retrieval: The app fetches all necessary details from TikTok Shop APIs (order data, items, buyer data).
4. Return order creation:
   • Direct return creation: The app creates a return order in ReBound’s system, generating the return label or QR code at the same time.
   • Order matching: If enabled, the app matches the return to the original sales order using external order IDs. This enables better processing and data accuracy on our side, resulting in a smoother returns journey for you and your buyers.
5. Carrier selection & label generation: Based on the seller’s configuration (SaaS or managed lanes), the app selects the appropriate carrier and generates a return label or QR code.
6. Label upload: The return label or QR code is uploaded back to TikTok Shop, where the consumer can access it for drop-off.
7. Tracking & reporting: All return data is available in ReBound’s platform for tracking, reporting, and further processing. Depending on TikTok Shop capabilities, return tracking data may also be available in your TTS dashboard.
8. Refund trigger: Our system can issue an automated (webhook) notification to your APIs, providing all the necessary information to decide whether to refund a buyer or not.