Make items non-returnable

Summary

When syncing orders to ReBound, our Shopify integration can set specific items to non-returnable. This disallows customers from returning them in the ReBound portal.

Product tags in Shopify are used to determine which products are non-returnable. For example, a product with the "non_returnable" or "final_sale" tag.

You can enable this feature and configure the corresponding product tags on the "Integration Settings" page in the ReBound Returns app.

When to use this

• If you want specific products to be always non-returnable, such as beauty products or underwear (we suggest using a standard "non-returnable" tag for these products).
• If you want specific products to be non-returnable for a specific time or promotion (we suggest adding promotion-specific tags to these products, such as "final-sale" or "spring-sale").

How it works

1. Once you enable the feature and configure product tags, our app remembers this setting.
2. Whenever it syncs an order, it retrieves the product info for each order line item. This includes the product tags.
3. If any of the tags match the list of non-returnable tags you configure, that item will be set to non-returnable.
4. This disallows returns for that line item in the ReBound portal.

Setting it up

1. Ensure the "ReBound Returns" app is installed and active in your Shopify store.

2. Open the app from the "Apps" section on the left sidebar (if pinned), or find it using the search bar at the top of the page.

3. Open the "Integration Settings" page and scroll down to the "Advanced order sync settings".

4. Enable the "Non-returnable items" feature by clicking the toggle on its right.

5. Add all the non-returnable product tags and press enter to insert each.

   

6. Make sure the product tags are identical to those in your product data in Shopify. They must have the exact same spelling, including any special characters (e.g., "non-returnable" is not the same as "non_returnable" or "Non-Returnable").

   

7. If you want to remove any product tags, click the "x" button to its right.

8. If you want to disable the feature altogether, click on the toggle to the right of "Non-returnable items". Disabling the feature will no longer sync items as non-returnable in new orders. Already synced orders/line items will not be affected.

9. Line items with the configured products tags will be synced to ReBound as non-returnable, disallowing returns in our portal.

   

Notes

• The Rebound app syncs orders as they get fulfilled. For the non-returnable items functionality to work, product tags must be applied before fulfillments in the order are completed. That includes partial fulfillments.