Refund milestones

Summary

This page explains the key events (“milestones”) that can trigger a refund in the ReBound-Shopify integration.

Understanding these milestones helps you know when your customers will receive refunds and what options are available.

What are refund milestones?

A refund milestone is a specific event in the returns process that can trigger a refund to your customer. When that event milestone is reached, the refund is issued.

The refund itself (e.g., which items can be refunded) depends on the data available at the time of each milestone.

The table below describes the currently available refund milestones:

Milestone	Description	Typical use case	Items refunded at this milestone	Risk/Benefit notes
Return drop-off	Refund is triggered when the customer drops off the return with the carrier.	Fast refunds, improved customer experience	All expected items (as registered by the customer)	Refund issued for all expected items before item is received/inspected.
Return received in ReBound hub	Refund is triggered when the return arrives at the ReBound hub.	Balance between speed and control	All expected items (as registered by the customer)	Parcel is physically received, but items inside not yet inspected.
Return processed in ReBound hub	Refund is triggered after the items in the parcel are checked and approved at the hub.	Maximum control, fraud prevention	Received items (all expected items actually found in the parcel)	Refund can take longer, but ensures item meets return criteria.

Note: All refunds are processed automatically unless there is an exception (such as a technical failure or a complex order scenario). In those cases, you will receive an email notification with instructions for manual processing. See Manual Processing & Email Notifications for more details.

Setting it up

The refund milestone for your integration is set up by your ReBound Implementation Manager during onboarding.
If you wish to change the milestone after setup, please contact your ReBound Implementation Manager to request a change.
By default, the same milestone applies to all returns. If you have specific requirements (e.g., different milestones for certain product categories), please discuss this with your IM. Custom configurations may not be standard and could require additional setup.

Frequently Asked Questions

Q: Can I change the refund milestone after setup?
A: Yes, you can request a change by contacting your ReBound Implementation Manager.

Q: Can I use different milestones for different products or order types?
A: By default, the same milestone is used for all returns. Custom configurations may be possible. Please discuss your needs with your Implementation Manager.

Q: What happens if a refund cannot be processed at the milestone?
A: In rare cases (such as technical issues or complex orders), you will receive an email notification with instructions for manual processing. See Manual Processing & Email Notifications for more information.